At BIG TALL JAPAN, in order to provide the perfect fit, we have developed our own in-house sizing system. You can view the measurement details for each item at the bottom of its individual product page, and you can also refer to our sizing guide to assist you in measuring yourself.

Our products are generally designed to fit up to 185cm (6’0) to (200cm (6’7”), so we recommend referring to the measurement details located at the bottom of each individual product page as well as our sizing guide to assist you in measuring yourself.

This depends on how much bigger your inseam measurement is. Generally the inseam for our bottoms stays at the same measurement across all sizes. For more information on how you can measure yourself, please refer to our sizing guide.

As we have our own in-house sizing system, please refer to the measurement details located at the bottom right of the product page. You can also refer to our sizing guide to assist you in measuring yourself.

We accept payments made by credit card (Mastercard, Visa, American Express) or PayPal. Please note that although a transaction fee will not be charged for payments made by credit card, a handling charge may be incurred by your credit company. Please inquire with your credit company for more details.

We aim to keep most of our products in stock, however this may vary from item to item. Please contact us and we can provide more details about specific items.

We regularly add new products to our range. To see the latest within a category, check our newest arrivals on the front page. You can also contact us to inquire about specific products.

In the rare case that the item received has incurred damage or is different from your order, please contact customer support within 10 days.

No. Please be mindful that adding an item to your cart does not guarantee that it will still be available when you try to make your purchase later.

Yes, we can ship to most countries. You can refer to our cost of shipping page for more details.

Yes, our shipping costs are offered as a flat rate. Please check our shipping and handling page for pricing by country.

In the case of an order cancellation, please contact us.

Depending on the location of the destination country, orders are processed, shipped, and delivered between 4-10 days. For more information, refer to our shipping and handling page.

Currently our shipping rate will remain unchanged, however as the site grows we will consider optimizing our shipping rate in the future.

In the case that an order is taking an unusually long amount of time to arrive, please contact us directly.

Please check your confirmation email to see if the missing item/s were part of your original order. If so, please contact us directly.